Advantages and disadvantages of using a debt collection agency (2024)

Before taking court action to collect debts, you could consider instructing a debt collection agency.

Advantages of using a debt collection agency

  • Debt collection agencies have the time, expertise and resources required.
  • Some agencies now offer a no collection no fee service.
  • Debt collection can be a fast method of recovering debts so could save you time.
  • If the debt collection agency is polite and professional, you may keep yourcustomer - this is unlikely to be the case if you take legal action.
  • The agency can instruct solicitors on your behalf if yourcustomer still refuses to pay.

Disadvantages of using a debt collection agency

  • Using a debt collection agency can be costly - the commission on the money recovered is typically 8 to 10 per cent for commercial debts.
  • You may lose yourcustomer if the agency has poor communication skills.
  • If the agency takes aheavy-handed approach, your reputation may be damaged.
  • Your business may not be a priority - you may be one of many businesses the agency works on behalf of.
  • The agencymay not use legally trained employees.

You should alsocheck that your agency is registered with the Credit Services Association (CSA).

Advantages and disadvantages of using a debt collection agency (2024)

FAQs

Advantages and disadvantages of using a debt collection agency? ›

Using a debt collection agency can be costly - the commission on the money recovered is typically 8 to 10 per cent for commercial debts. You may lose your customer if the agency has poor communication skills. If the agency takes a heavy-handed approach, your reputation may be damaged.

What are the advantages and disadvantages of using collection agency service? ›

Pros of Hiring a Debt Collection Agency
  • Collection agencies are trained to handle debt collection in a professional manner. ...
  • Collection agencies have a much higher success rate than small businesses when collecting a debt. ...
  • One of the main drawbacks of hiring a debt collection agency is the cost.

What are the disadvantages of debt collectors? ›

Using a debt collection agency can be costly - the commission on the money recovered is typically 8 to 10 per cent for commercial debts. You may lose your customer if the agency has poor communication skills. If the agency takes a heavy-handed approach, your reputation may be damaged.

Is it true you don't have to pay a collection agency? ›

Not paying a debt in collections will also hurt your credit score. If you don't pay, the collection agency can sue you to try to collect the debt. If successful, the court may grant them the authority to garnish your wages or bank account or place a lien on your property.

Is it worth paying a collection agency? ›

You should never pay a collection agency, even if they demand payment immediately and directly. This repayment will remain as a transaction on your credit report for several years.

When should you use a collection agency? ›

If you are unable to reach them after multiple attempts, it's possible the customer is ignoring your communications to avoid paying their invoice. A payment is over 90 days past due. If you have invoices that are more than three months overdue, it may be time to hire a collection agency.

What can a collection agency actually do? ›

Collection agencies can access your bank account, but only after a court judgment. A judgment, which typically follows a lawsuit, may permit a bank account or wage garnishment, meaning the collector can take money directly out of your account or from your wages to pay off your debt.

What's the worst thing a debt collector can do? ›

Debt collectors are not permitted to try to publicly shame you into paying money that you may or may not owe. In fact, they're not even allowed to contact you by postcard. They cannot publish the names of people who owe money. They can't even discuss the matter with anyone other than you, your spouse, or your attorney.

What is the 777 rule with debt collectors? ›

One of the most rigorous rules in their favor is the 7-in-7 rule. This rule states that a creditor must not contact the person who owes them money more than seven times within a 7-day period. Also, they must not contact the individual within seven days after engaging in a phone conversation about a particular debt.

How to get out of collections without paying? ›

You cannot remove collections from your credit report without paying if the information is accurate, but a collection account will fall off your credit report after 7 years whether you pay the balance or not.

What is the 11 word phrase to stop debt collectors? ›

If you are struggling with debt and debt collectors, Farmer & Morris Law, PLLC can help. As soon as you use the 11-word phrase “please cease and desist all calls and contact with me immediately” to stop the harassment, call us for a free consultation about what you can do to resolve your debt problems for good.

What are five things a collection agency can t do? ›

Debt collectors cannot harass or abuse you. They cannot swear, threaten to illegally harm you or your property, threaten you with illegal actions, or falsely threaten you with actions they do not intend to take. They also cannot make repeated calls over a short period to annoy or harass you.

What collection agencies don t want you to know? ›

Debt collectors don't want you to know that you can make them stop calling, they can't do most of what they tell you, payment deadlines are phony, threats are inflated, and they can't find out how much you have in the bank. Furthermore, if you're out of state, they may have no legal recourse to collect.

What should I not tell a collection agency? ›

Never give out or confirm personal or sensitive financial information – such as your bank account, credit card, or full Social Security number – unless you know the company or person you are talking with is a real debt collector.

What happens if I ignore a debt collector? ›

The Amount You Owe Might Increase

Plus, you might be charged late fees that get tacked onto the balance. Ignoring debt collectors won't stop that from happening. If you ignore debts while they accumulate interest, the amount you owe will grow over time.

What happens if I pay the original creditor instead of collection? ›

Generally, paying the original creditor rather than a debt collector is better. The creditor has more discretion and flexibility in negotiating payment terms with you. And because that company might see you as a former and possibly future customer, it might be more willing to offer you a deal.

What is the advantage of using collections? ›

Increases program speed and quality: This Collections Framework provides high-performance, high-quality implementations of useful data structures and algorithms. The various implementations of each interface are interchangeable, so programs can be easily tuned by switching collection implementations.

What are the advantages and disadvantages of using debt? ›

The advantages of debt financing include lower interest rates, tax deductibility, and flexible repayment terms. The disadvantages of debt financing include the potential for personal liability, higher interest rates, and the need to collateralize the loan.

What is the advantage of collection management? ›

Why Collections Management? With Collections Management, you can automate customer-specific workflows, centralize customer A/R and contact details and isolate customers based on balance, aging and more. You can flag invoices as promised for payment and track customer interactions and required follow-ups.

Does having a collection agency affect credit? ›

Unfortunately, a debt in collections is one of the most serious negative items that can appear on credit reports because it means the original creditor has written off the debt completely. So when a debt is sent to collections, it can have a severe impact on your credit scores.

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