- Full Time
- Wiesbaden , Hesse , Germany
Job Description:
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in medical devices, diagnostics, nutrition, and branded generic medicines. Our goal is to improve the lives of more than 3 billion people by decade’s end – reaching 1 billion more than we do today, each year. Our 113,000 colleagues serve people in more than 160 countries.
About the Position: This role can be based in Wiesbaden (Germany) or Alameda (California, US)
The healthcare landscape has dramatically evolved during the last several years. Consumers expect to have more control over their information and care decisions in a personalized and accessible environment. In order to be successful in this space, it is imperative Abbott creates a best-in-class customer experience through a leading digital ecosystem that is personalized and builds trust across all of Abbott’s channels.
Our Diabetes Care division has a pipeline with products that are squarely focused on the consumer. With revenue of > $5B in 2023, is a global leader in providing life changing technology for the management and treatment of people living with chronic conditions including Diabetes.
The Director Global Operational Data & Insight Lead leads the Customer Data Analytics and Insights function within Global Customer Experience (GCX) . GCX is a global service organization responsible for the global Customer Experience vision, strategy, and execution of scalable solutions as well as sharing & implementation of customer engagement best practices across the globe. The goal of GCX is a unified, consistent, and best-in-class customer experience. This role will be responsible for unifying and harmonizing service operations and voice of customer data across the globe to be able to present a unified view into our customers. This role will report to the DVP, Global Customer Experience and lead a team of data analysts to solve strategic questions which will guide the development of Experience Innovation solutions and the measurement of their success in driving intended customer outcomes.
Key Responsibilities
Qualification & Skills
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in medical devices, diagnostics, nutrition, and branded generic medicines. Our goal is to improve the lives of more than 3 billion people by decade’s end – reaching 1 billion more than we do today, each year. Our 113,000 colleagues serve people in more than 160 countries.
About the Position: This role can be based in Wiesbaden (Germany) or Alameda (California, US)
The healthcare landscape has dramatically evolved during the last several years. Consumers expect to have more control over their information and care decisions in a personalized and accessible environment. In order to be successful in this space, it is imperative Abbott creates a best-in-class customer experience through a leading digital ecosystem that is personalized and builds trust across all of Abbott’s channels.
Our Diabetes Care division has a pipeline with products that are squarely focused on the consumer. With revenue of > $5B in 2023, is a global leader in providing life changing technology for the management and treatment of people living with chronic conditions including Diabetes.
The Director Global Operational Data & Insight Lead leads the Customer Data Analytics and Insights function within Global Customer Experience (GCX) . GCX is a global service organization responsible for the global Customer Experience vision, strategy, and execution of scalable solutions as well as sharing & implementation of customer engagement best practices across the globe. The goal of GCX is a unified, consistent, and best-in-class customer experience. This role will be responsible for unifying and harmonizing service operations and voice of customer data across the globe to be able to present a unified view into our customers. This role will report to the DVP, Global Customer Experience and lead a team of data analysts to solve strategic questions which will guide the development of Experience Innovation solutions and the measurement of their success in driving intended customer outcomes.
Key Responsibilities
Qualification & Skills
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