Is your account showing zero qualifying payments for PSLF after consolidating? Don’t panic! - Student Loan Borrowers Assistance (2024)

February 12, 2024

A number of student loan borrowers have reached out to NCLC in the last few months regarding issues with Public Service Loan Forgiveness (“PSLF”) and the one-time payment count adjustment. Borrowers are reporting problems with how MOHELA is counting their eligible payments after consolidating their loans, including that their accounts are incorrectly showing zero qualifying payments for PSLF.

If you have recently consolidated your loans and submitted your Employment Certification Form in order to be eligible for credit toward PSLF, don’t panic if your payment counts aren’t updated correctly yet. The PSLF credit counts are only temporarily reset to zero after borrowers consolidate and will be corrected in the coming months.

Under the current payment count adjustment, borrowers will get PSLF credit for past time working in public service while in repayment before consolidating. The account adjustment is helping millions of borrowers get closer to loan forgiveness, but the process is still ongoing. Many borrowers will not see accurate adjustments to their accounts until later in 2024.

For the latest updates on the payment count adjustment, including a timeline of when the review will be completed, visit the Department of Education’s website at: https://studentaid.gov/announcements-events/idr-account-adjustment.

MOHELA is warning borrowers of the problem

MOHELA, the loan servicer for the PSLF program, has stated that payment counts for PSLF may temporarily show zero qualifying payments. This can be really confusing for borrowers who were told they needed to consolidate their loans in order to be eligible for PSLF or to maximize their eligibility for PSLF.

MOHELA recently added the following warning messages on borrowers’ PSLF payment count tracker:

Is your account showing zero qualifying payments for PSLF after consolidating? Don’t panic! - Student Loan Borrowers Assistance (1)
Is your account showing zero qualifying payments for PSLF after consolidating? Don’t panic! - Student Loan Borrowers Assistance (2)

What does this mean for you?

If you recently consolidated your loans to take advantage of the one-time payment count adjustment, it may take a while for your account to be updated to reflect your qualifying payments for PSLF. Don’t panic yet if you have received a message saying you have zero qualifying payments. If you think you should be eligible to have your loans forgiven now under PSLF but are being denied, or if you are having other issues with loans, file a complaint with the FSA Ombudsman.

Remember that consolidating ineligible loans is only one step to getting credit for PSLF. You also have to submit your PSLF Employment Certification Form for each public service job you held while in repayment (including for time during the payment pause), in addition to making qualifying payments each month. Use the checklist below to make sure you’re on track for PSLF. And if you have issues, let us know!

Make sure you’re on track for PSLF

  • Use the PSLF Help Tool to make sure you are in a qualifying repayment plan, have qualifying employment, and have qualifying loans for PSLF.
  • Consider consolidating your loans before April 30, 2024 to take full advantage of the one-time payment count adjustment. This might mean consolidating loans that would otherwise be ineligible for PSLF—such as FFEL, HEAL, and Perkins Loans—into a new Direct Consolidation Loan. It might also mean consolidating your Direct Loans together to maximize the credit you can get toward PSLF, such as if you took out separate loans for undergraduate and graduate programs that have different repayment histories. See our page on the one-time payment count adjustment for more information.
  • Submit your PSLF Employment Certification Form (ECF) using the PSLF Help Tool to fill it out and send it to your employer to sign. You will need to submit a separate ECF for each public service job you have worked while in student loan repayment in order to get credit for that time toward PSLF. Be sure to include ECFs for qualifying jobs worked during the payment pause.
  • Review your account with MOHELA, the loan servicer for PSLF. If MOHELA is not your loan servicer for all of your federal student loans, then you likely have a loan that is not currently eligible and need to consolidate to become eligible, or you have not submitted your first PSLF form yet.
  • File a complaint with the FSA Ombudsman if you are still having issues. You should also file a complaint if you think you should be eligible for PSLF now but have denied or have not heard anything about your application.
  • Contact a lawyer if you are still having problems with PSLF.
  • Share your story with NCLC to help us make PSLF work for borrowers!

More information and tips about PSLF

More information about the one-time payment count adjustment

Is your account showing zero qualifying payments for PSLF after consolidating? Don’t panic! - Student Loan Borrowers Assistance (2024)

FAQs

Is your account showing zero qualifying payments for PSLF after consolidating? Don’t panic! - Student Loan Borrowers Assistance? ›

The PSLF credit counts are only temporarily reset to zero after borrowers consolidate and will be corrected in the coming months. Under the current payment count adjustment, borrowers will get PSLF credit for past time working in public service while in repayment before consolidating.

Why does my MOHELA balance say zero? ›

MOHLEA will report your loan as "Paid in Full" to the consumer reporting agencies at the end of the month that your loan reflects a zero balance. The consumer reporting agencies may take additional time to update their reporting.

Do I qualify for PSLF if I consolidate? ›

Payments made under the Standard Repayment Plan for Direct Consolidation Loans would qualify for PSLF purposes only if the maximum repayment period was set at 10 years, and that would be the case only if the total amount of the consolidation loan and your other education loan debt was less than $7,500.

How do I know if I have made qualifying payments for PSLF? ›

After you submit your PSLF form, we will process it and you will receive a count of the number of qualifying payments you have made toward both PSLF and TEPSLF. You can see updates by logging into StudentAid.gov and visiting My Activity.

Can I get student loan forgiveness if I consolidated my loans? ›

If you consolidate loans other than Direct Loans, consolidation may give you access to forgiveness options, such as income-driven repayment or Public Service Loan Forgiveness (PSLF). If you consolidate, you'll be able to switch any variable-rate loans you have to a fixed interest rate.

How do I know if my MOHELA loan will be forgiven? ›

If you work in certain public service jobs and have made 120 payments on your Direct Loans, you may be eligible to have your loans forgiven. If some or all of your payments were not made on a qualifying repayment plan for PSLF, you may be able to receive loan forgiveness under a temporary opportunity.

Is MOHELA no longer doing PSLF? ›

Beginning on May 1, 2024, you will no longer be able to access your PSLF progress, certified employment, or payment counts on MOHELA's borrower portal. If you want to save screenshots and correspondence for your personal records, we recommend accessing the portal by April 30, 2024.

What is the PSLF payment count after consolidation? ›

The PSLF credit counts are only temporarily reset to zero after borrowers consolidate and will be corrected in the coming months. Under the current payment count adjustment, borrowers will get PSLF credit for past time working in public service while in repayment before consolidating.

Does consolidating student loans reset forgiveness? ›

For example, say you're on an IDR plan. You have already made 100 qualifying payments. You decide to consolidate. In this case, your payment count for forgiveness is reset to zero with your new Direct Consolidation Loan.

Why are my loans not eligible for PSLF? ›

What loans qualify for forgiveness? Only loans you received under the Direct Loan Program are eligible for PSLF. Loans you received under the Federal Family Education Loan (FFEL) Program, the Federal Perkins Loan (Perkins Loan) Program, or any other student loan program are not eligible for PSLF.

How do I tell if my student loans were forgiven? ›

Your student loan servicer(s) will notify you directly after your forgiveness is processed. Make sure to keep your contact information up to date on StudentAid.gov and with your servicer(s). If you haven't yet qualified for forgiveness, you'll be able to see your exact payment counts in the future.

What happens after you make 120 payments in PSLF? ›

If you made payments after your 120th qualifying payment, those payments will be treated as overpayments and refunded to you if you have no additional outstanding loans. If your qualifying payment total is at 120 or more, your account is eligible to be placed into forbearance and no payment is due.

How do they verify PSLF? ›

Who at my employer needs to certify my employment under Public Service Loan Forgiveness (PSLF)? Your employment can be certified by an official who has access to your employment or service records and is authorized by your employer to certify your employment or your service as an AmeriCorps or Peace Corps volunteer.

What is the downside to consolidating student loans? ›

May pay more over the life of the loan: Though consolidation can lower your monthly payment by, for example, extending your repayment term, that means you'll end up paying on your loans longer and ultimately paying more over time in interest.

What is the double consolidation loophole? ›

The double consolidation loophole is a way of making your Parent PLUS Loans eligible for the generous repayment terms of the SAVE program. You can do this by changing the source of your loan through multiple consolidations, changing it from an ineligible Parent PLUS Loan to an eligible Direct Consolidation Loan.

Do payments made before consolidation count towards PSLF? ›

The limited PSLF waiver provided PSLF credit if you submitted a consolidation application on or before Oct. 31, 2022, and a PSLF form with a qualifying employer. Under the waiver, you'll receive PSLF credit for time in repayment prior to the consolidation that is matched to certified employment.

Why do my student loans show 0 interest? ›

Payment Pause and 0% Interest. If your loans were eligible, we automatically paused your loan payments and set your interest rate to 0% from March 13, 2020, until Sept. 1, 2023. This payment pause is also known as an administrative forbearance.

What does a zero balance letter mean? ›

The letter behaves as a formal receipt, stating to the borrower that they have a zero balance on their loans. Deed owners value this letter, as it may behave as a formal document for the owner to present to potential buyers of the property that want to know there are no liens on the property.

Why did my student loan disappear from my credit report? ›

There are specific situations when a student loan can be removed from a credit report and nearly all of them are related to inaccuracies. Some examples of inaccurate information include: Missed or late payments (either during regular repayment periods or forbearance and deferment) Student loan default.

How do I know if my student loans were paid off? ›

You can view your recent loan payment history by logging in to your servicer's website. Each loan servicer has a website separate from StudentAid.gov: EdFinancial.

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