Pre-existing medical conditions (2024)

Last updated: 5 July 2023

On this page

  1. What are pre-existing medical conditions?
  2. Types of complaint we see
  3. How to complain
  4. What we look at
  5. Putting things right
  6. Case studies
  7. Useful resources
  8. Information for financial businesses

What are pre-existing medical conditions?

A pre-existing medical condition (PEMC) is an illness or injury you had before your policy began or was renewed.Examples of pre-existing medical conditions include, diabetes, asthma, high cholesterol or a long-term back condition.

We get complaints from customers who say their insurance company won’t accept their claim because it’s linked to a pre-existingmedical condition.

Some insurance policies are individually underwritten. This means that when you apply for the policy, the insurer will ask you:

  • questions about your health
  • to declare any conditions you have at that time

This is often called ‘medical screening’. The insurer then tells you whether the conditions you’ve declared are covered in the policy. If they’re not covered, you may be able to pay an additional premium to have them included.

Whether a condition is covered – and whether it will cost more – depends on the insurer’s underwriting criteria for the specific policy.

Some policies aren’t individually underwritten. These policies have a blanket exclusion for all claims caused by, or related to, a pre-existing medical condition.

Types of complaint we see

We hear from consumers who tell us that:

  • weren’t aware of the exclusion or warranty relating to pre-existing medical condition
  • didn’t understand the pre-existing medical condition exclusion and what it meant in practice
  • weren’t sure what, if anything, they needed to declare
  • felt the policy was mis-sold
  • felt their insurer wrongly rejected their claim

How to complain

If you have a complaint about pre-existing medical conditions, talk to your insurer first. They need to have the chance to put things right. They have to give you their final response within eight weeks for most types of complaint.

If you’re unhappy with their response, or if they don’t respond, let us know. We’ll check your complaint is something we can deal with, and if it is, we’ll investigate to understand what happened and what went wrong.

Find out more abouthow to complain.

What we look at

To help us consider a complaint fairly, we’ll ask you to provide some information. We’ll make our decision about what happened using evidence provided by you, your insurer and any relevant third parties. In reaching a decision, we consider: 

  • the policy’s terms and conditions– we’ll look at what your insurer asked you about your health when you took out, amended or renewed your policy, and if you’ve been mis-sold a policy.
  • exclusions for pre-existing medical conditionsIf your insurer didn’t ask you anything about your health and there was no medical screening, we’ll consider whether it was fair for them to use an exclusion in your policy.
  • misrepresentation and non-disclosureIf there was a medical screening, we’ll check you gave the insurance company all the relevant information. If you didn’t, we’ll consider if you’ve deliberately misrepresented information or made a mistake. Read more about our approach to misrepresentation and non-disclosure complaints.
  • change in health– an insurer may turn down a claim because of a condition that came after the policy began or was renewed. In this case, you may find our information on a change in health useful.

Putting things right

If we find you’ve been treated unfairly, we'll ask the insurer to put things right. This usually involves putting you back in the position you’d be in if things hadn’t gone wrong.

We’ll also consider whether you’ve experienced anydistress or inconvenienceas a result of what the insurer did wrong and whether we think it’s appropriate to award compensation.Read more about how we award compensation.

Complaints about claims

If we think your insurer has unfairly turned down a claim, we may recommend that they:

  • reconsider the claim in line with the terms and conditions of the policy
  • pay the claim and add interest at 8% per year from the date of the claim until the date the settlement is paid

Complaints about mis-selling

If we think a policy was mis-sold because you wasn’t made aware of an exclusion. We may ask the insurer to:

  • refund the premium plus interest (calculated at 8% simple per year) less any tax due.
  • treat you the same as the other business would if you would have got cover from them.

Case studies

Consumer doesn’t disclose pet’s pre-existing medical condition

When Rita tried to claim on her insurance when her dog became sick, her insurer rejected the claim, saying that it was a pre-existing condition. So she asked us to look at the case.

Pet Insurance

Read more

A couple complain that their holiday cancellation claim is turned down unfairly because of a pre-existing medical condition

Norris and Lina contacted us to complain about their insurance claim after they cancelled their holiday because Lina was taken ill.

Travel Insurance

Read more

Insurer refused claim because of pre-existing condition

Bodhi contacted us after his insurer declined a claim on his private health insurance policy for treatment of a lung condition.

Insurance Medical Conditions

Read more

Useful resources

Read more about insurance policies that have exclusions for pre-existing medical conditions:

  • travel insurance
  • private medical insurance
  • payment protection insurance (PPI)
  • pet insurance

Information for financial businesses

If you’re a business looking for information to help you resolve complaints or want to find out more technical information,you can findmore detailabout complaints about pre-existing medical conditions in the business section of our website.

Pre-existing medical conditions (2024)

FAQs

Pre-existing medical conditions? ›

A pre-existing condition is any illness or condition a patient has prior to obtaining insurance. In the past, people could be barred from getting a health plan because of a pre-existing condition. Thanks to the Affordable Care Act, pre-existing conditions are no longer grounds for refusing to sell someone insurance.

What are considered pre-existing medical conditions? ›

A health problem, like asthma, diabetes, or cancer, you had before the date that new health coverage starts.

What are classed as pre-existing medical conditions? ›

A pre-existing medical condition (PEMC) is an illness or injury you had before your policy began or was renewed. Examples of pre-existing medical conditions include, diabetes, asthma, high cholesterol or a long-term back condition.

Can I be denied life insurance because of a pre-existing condition? ›

Pre-existing conditions can make it more difficult and expensive to get life insurance, but even if you have a chronic or terminal health problem, you can likely find a policy you qualify for if you shop around.

What are serious pre-existing conditions? ›

A serious pre-existing condition is one that may require intensive medical intervention to treat or manage; or have high risk of future complications or recurrence, and therefore may require prolonged treatment.

What pre-existing conditions are not covered? ›

Health insurers can no longer charge more or deny coverage to you or your child because of a pre-existing health condition like asthma, diabetes, or cancer, as well as pregnancy. They cannot limit benefits for that condition either.

How do insurance companies determine pre-existing conditions? ›

Post-claims underwriting can also be used by these non-ACA-compliant plans, meaning that they'll accept most applicants with little in the way of upfront underwriting, but will then do a thorough check of the person's medical history if and when they have a medical claim; if the condition is determined to be pre- ...

What is the difference between existing and preexisting? ›

Existing is a certain thing that is present nowadays and can be seen in present time. Preexisting refers to something that has existed a long time ago, and forgotten, and has existed once more in our present time.

Does a pre-existing condition have to be diagnosed? ›

A pre-existing condition could be known to the person – for example, if she knows she is pregnant already. People might also apply for coverage when they unknowingly have an undiagnosed condition – for example, tumor cells might be growing within but won't be diagnosed until months or years later.

Is a broken bone a pre-existing condition? ›

A pre-existing condition can refer to the following: A past injury or illness that you have already recovered from (such as a broken ankle from your youth)

What disqualifies me for life insurance? ›

They can include engaging in risky hobbies and behaviors like skydiving; having a history of DUIs or speeding tickets; having a dangerous job like roofing; having a criminal record or a less than ideal financial history; being a smoker; and failing a drug test.

Is high blood pressure considered a pre-existing condition? ›

Pre-existing diseases or PED is a kind of chronic or long-term medical condition which already exists at the time when one buys a health insurance. The most common examples of pre-existing diseases are: High blood pressure.

What disqualifies a person from life insurance? ›

Serious criminal convictions

Some insurance providers may decline coverage if the applicant has a history of serious crimes such as murder, sexual assault, or drug trafficking.

What is a 3 6 pre-existing condition? ›

Example: A 3/6 pre-existing clause means that any disabling condition which the Insured received treatment during the 3 months immediately prior to the effective date of coverage is excluded. Once the Insured has been covered for 6 months the pre-existing clause no longer applies.

What is a 3 12 pre-existing condition? ›

The most common pre-ex clauses are 3/12, 6/12 and 12/12. A 3/12 pre-ex means that if you file a claim within the first 12 months the policy is in effect, the insurance company will look back 3 months before the policy took effect to see if it was caused by a pre-existing condition.

What is a 12 12 pre-existing condition? ›

A 12/12 pre-existing condition means that if you have a claim in the first twelve months, the insurance company will look back 12 months before you started the policy to see if you had a pre-existing condition that might have caused it. You'll find the most common pre-exes are 3/12, 6/6, 6/12 and 12/12.

Are allergies considered a pre-existing condition? ›

People might also apply for coverage when they unknowingly have an undiagnosed condition – for example, tumor cells might be growing within but won't be diagnosed until months or years later. A pre-existing condition might be mild – for example, seasonal allergies or acne treated with simple medications.

When did pre-existing conditions end? ›

Before 2014, some insurance policies would not cover expenses due to pre-existing conditions. These exclusions by the insurance industry were meant to cope with adverse selection by potential customers. Such exclusions have been prohibited since January 1, 2014, by the Patient Protection and Affordable Care Act.

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