Support Centre | Help, Support & Live Chat (2024)

Help, support and live chat

Support Centre

Help and support topics

Support Centre | Help, Support & Live Chat (1)

Banking from home

Card reader

How to use the mobile app

Login help

Make payments

How to use Online Banking

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Support Centre | Help, Support & Live Chat (2)

View or change your details

Add a party to an account

Find account details

Notifications

Update details

View statements

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Help with your card

Card delivery

Card functionality

Fraud

Going abroad

PIN

Refunds

Transactions

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Banking near me

Book an appointment

Contact us

Mobile branches

Opening times

Order change

Safe custody

Withdrawals

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Dealing with difficult times

Bereavement

Financial difficulty

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Top help questions

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What are the different balances in Online Banking?

Recently weโ€™ve changed the way we display your accounts and balances in Online Banking to give you a clearer view of your money.

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How do I register for Online Banking if I don't have a debit card?

If you do not have a debit card, you can simply leave this field blank and carry on with your application.

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Why do I get a message that my customer number entered has been disabled?

To protect you and your accounts, we constantly monitor ourOnline Banking and mobile app servicesand it may have been necessary for us to temporarily disable your service.

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What is a card-reader and how do I use one?

A card reader gives you an extra level of security when using Online Banking, and you may need to use it to confirm your identity when logging in if you donโ€™t have a mobile number, or youโ€™ve recently updated it with us.

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I haven't received my Online Banking activation code, what can I do?

You'll need anOnline Banking activation code when you register, re-register or open an account with us. We'll send you your code by text message within a few minutes if you have a UK mobile number.

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It says 'service temporarily unavailable', what should I do?

We do carry out essential maintenance between 1.55am and 2.30am (UK time)every day to keep our systems up to date. During these timesOnline Banking will be unavailable.

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Contact us

Cora is a digital chatbot trained to answer your banking questions. You can chat to her online anytime and if she canโ€™t help, sheโ€™ll pass you on to a real person who can.On average she can answer questions within 5 minutes.

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Support Centre | Help, Support & Live Chat (14)

What is my Online Banking Mailbox and how do I access it?

YourOnline Banking mailbox or mobile app enables you to securely receive and access important mail we've sent you in electronic format. You can view, download, share, archive or print PDF copies of your mail at your convenience.

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Popular how to guides

These step-by-step guides will help you complete everyday tasks using your mobile app or Online Banking.

Support Centre | Help, Support & Live Chat (15)

Make a complaint

We always try to give you the best possible service. But sometimes we get it wrong. If weโ€™ve got it wrong enough that you want to make a formal complaint, itโ€™s easiest online.

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Make a payment

Information about different payment types and payment limits.

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Support Centre | Help, Support & Live Chat (20)

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Report a lost or stolen card

Report a lost or stolen card is quick and easy in the app, online or in branch.

Learn how to report a lost card Open in new window

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Support Centre | Help, Support & Live Chat (23)

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Cora is here to help you

Available 24/7

Cora can support you ith a wide range of queries. If Cora can't help you, she'll pass you on to one of our colleagues who can assist you.

Helps you change your details

Cora can update your address and help you get your phone number, email address or name updated too.

Allows you to report a lost card

Cancel your lost card and securily order a new one.

Helps you get a PIN reminder

Forgotten your PIN? Get a PIN reminder through Cora.

Get to know Cora Open in new window

Support Centre | Help, Support & Live Chat (2024)

FAQs

What is a LiveChat customer support? โ€บ

LiveChat can help you to solve problems right as they appear. Once a customer asks you a question, you can respond in seconds. It's fast and makes for one amazing customer service.

How to chat with customer service? โ€บ

The core dos and don't of chat etiquette
  1. Reply fast.
  2. Say hi or hello.
  3. Personalize your communication.
  4. Use active listening skills.
  5. Adjust the tone of your writing.
  6. Try to understand the customer.
  7. Apologize when it is necessary.
  8. Stay focused on resolving the case.
May 22, 2024

How can I talk to an actual person at Google? โ€บ

Help & Support
  1. Google HQ. 1600 Amphitheatre Parkway. Mountain View, CA 94043, USA. (650) 253-0000. See all locations.
  2. Careers at Google. Learn more about our teams and job openings. Explore jobs.
  3. Press. If you are a member of the press, email us at press@google.com. Visit our blog.

Can I contact Facebook and chat with a support? โ€บ

To access live chat support on Facebook ๐–†๐–™ +1-844-457-0755 {๐•ท๐–Ž๐–›๐–Š ๐•ป๐–Š๐–—๐–˜๐–”๐–“ ๐•พ๐–š๐–•๐–•๐–”๐–—๐–™} ๐–”๐–— (650) 543-4800), simply log in to your account and navigate to the Help Center. From there, you can click on the "Support Inbox" option, where you will find the option to chat live with a Facebook support representative.

Is LiveChat support real people? โ€บ

Personalized Support:: Live chat allows for real-time human interaction that offers personalized support for each customer. Immediate Response: Customers can get immediate answers to their questions, leading to a more satisfying and efficient customer service experience.

What is the difference between chat support and customer service? โ€บ

Both customer service and support are focused on building a strong relationship between two entities. But customer service helps to build a customer-centric relationship and customer support gravitates towards a business-oriented relationship.

How do you talk directly to someone? โ€บ

Direct Communication Style
  1. Keep your communication brief and get to the point quickly.
  2. Focus on facts rather than feelings.
  3. Match their rapid speech by speeding yours up if necessary.
  4. Ask questions directly.
  5. Don't waste their time with long explanations, too many details, or tangents.

How can I talk to someone online? โ€บ

You should try to:
  1. Say hello. Hopefully obvious, but you'll be surprised how many online conversations don't start with a greeting.
  2. Share your name and location. It immediately feels more personal.
  3. Share what you can do for them. ...
  4. Ask for information. ...
  5. Provide a hint.
Nov 10, 2023

How to use live chat? โ€บ

LiveChat basics
  1. Create an account and log in.
  2. Get to know the app.
  3. Add and customize the chat widget.
  4. Change your status to accept chats.
  5. Set initial status.
Jan 2, 2024

Does Google have a support live chat? โ€บ

Sign up with Google

To create a LiveChat account with your Google account, go to accounts.livechat.com and click on Create an account.

Does Google have 24hr customer service? โ€บ

The support service of your Google Cloud organization, such as Enhanced Support or Premium Support. Your service determines whether case support is available 24 hours a day, 7 days a week (24/7). Otherwise, Customer Care is available during Hours of Operation or Business Days.

What number is 1 855 492 5538 Google pay? โ€บ

You may obtain information about your Google Wallet Balance by calling 1-855-492-5538. This information, along with a sixty (60) day history of Card Account transactions, is also available online at wallet.google.com.

What is this number 650 543 4800? โ€บ

The numbers +1-844-200-1950 and 650 543 4800 are Facebook's customer service numbers. You can call them to speak directly to a live person on Facebook's executive team.

Can I contact Facebook about my account being hacked? โ€บ

If you're worried about the security of your Facebook account, please visit https://www.facebook.com/hacked for assistance.

What if someone hacked my Facebook and changed my email and phone number and password? โ€บ

Visit facebook.com/hacked and select โ€œMy account is compromised.โ€ You will be asked to enter your account's current password or a previously used password. After entering the password, select โ€œSecure my account,โ€ and then, โ€œI cannot access these.โ€

What is the purpose of LiveChat? โ€บ

Live chat is an online communication system that allows businesses to engage with visitors on their website or social media platforms in real-time. It's implemented through a code or added as a plugin to a website and other communication channels. Online chat is a great alternative to phone calls or emails.

What is the job description of a LiveChat? โ€บ

Starting with perhaps the most obviousโ€” but nuanced โ€” of the live chat agent responsibilities, agents are there to support online customers. They're responsible for answering customer questions that come in via the website(s) they man. Live chat agents need to be able to provide concise information to customers.

What is the role of customer chat support? โ€บ

What is a Chat Support Agent? A chat support agent connects with customers through instant messaging on a business's website or mobile app. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.

What do LiveChat assistants do? โ€บ

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help.

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