Remedies When Processing of an Insurance Claim Drags On Answered By Nation's Top Policyholder Attorney Bill Voss (2024)

Remedies When Processing of an Insurance Claim Drags On

Making an insurance claim can be a very traumatic experience. Your property is damaged in a terrible calamity like the tornados that hit several towns in Kentucky and Indiana recently. You worry about your family’s safety. You remember taking out insurance on your property so you call the insurance company to make an insurance claim. The company’s representatives entertain you but you feel that they are giving you the runaround. But you feel that you have no other choice but to wait for the insurance company to get back to you. You feel as if you are at its mercy and you are being made to beg for something that you actually paid for.

I’m sure this scenario sounds familiar, especially to those who have experienced making an insurance claim.

Admittedly, insurance companies are busy and swamped with thousands of claims. Calamities seem to come one after the other, barely leaving time for people to recover. But a heavy workload is not an excuse. These insurance companies have a responsibility to the public who availed of their services. They cannot reap the benefits of your premium payments while evading their duty to provide you with the proceeds of your insurance when calamity strikes.

Here is a look at the steps you need to take when you feel that your insurance claim is dragging on:

Inspection. Once you file your claim with the insurance company, its insurance adjuster should contact you. Your home should likewise be inspected for damage and destruction.

Follow-up. If several months have lapsed and you have not heard from the adjuster and your home has not been inspected yet, make sure to follow-up with your insurance company and remind it of its obligation. Insurance companies are known for giving you the runaround so they can delay paying your claim and in the long run, substantially decrease the proceeds you are entitled to. Make sure to log the dates and times when you followed up your claim so you have proof of the insurance company’s negligence. Keep copies of your correspondence.

Low Offer. Some insurance companies will revert to you within a reasonable amount of time but they will give you a very low offer. They will try to take advantage of your plight, knowing that you would most likely accept any amount they offer. Stand your ground and refuse to accept any amount which you believe is not due you. Negotiate with the insurance company.

Insurance Claims Lawyer. If the insurance company keeps on giving you the runaround or if it insists on its inequitable offer, you might want to consult an insurance claims lawyer. With a lawyer, you can make a formal demand on the insurance company. Hopefully, the company will feel threatened when you do this. It might at least want to go back to the negotiating table. Your interests would also be protected when you have a lawyer with you. If the insurance company still insists on its stance, your lawyer will be able to advise you on next steps you can take against the insurance company. Don’t worry about the expenses. Most lawyers give free consultation so you can assess the strength of your claim and they’ll help you get your insurance proceeds in no time at all.

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Remedies When Processing of an Insurance Claim Drags On Answered By Nation's Top Policyholder Attorney Bill Voss (2)

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Remedies When Processing of an Insurance Claim Drags On Answered By Nation's Top Policyholder Attorney Bill Voss (2024)

FAQs

What are the possible solutions to a denied insurance claim? ›

You can ask your doctor to resubmit the claim and correct the error. If your claim was denied for another reason, let your doctor know that you're appealing a claim. You can ask your doctor to write a letter explaining that the service was medically necessary, or provide other supporting documents.

How do you deal with insurance subrogation? ›

Subrogation claims rely on fault, and insurance companies can only file claims against those they can prove are liable for property damage. If you can demonstrate that you are not liable for the property damage, the insurance company will have no grounds for their claim, and you will not have to pay it.

What are acts of God in insurance? ›

The phrase Act of God refers to an accident or other natural event caused without human intervention that could not have been prevented by reasonable foresight or care. For example, insurance companies often consider storms to be an Act of God.

How a dispute between an insurer and an insured is usually resolved? ›

Arbitration is often the recommended first step in dealing with insurance disputes, enabling you to discuss the situation amicably with your insurance provider and with an impartial third party to assist in keeping the focus on a solution.

How do you handle denied and rejected claims? ›

Six Tips for Handling Insurance Claim Denials
  1. Carefully review all notifications regarding the claim. It sounds obvious, but it's one of the most important steps in claims processing. ...
  2. Be persistent. ...
  3. Don't delay. ...
  4. Get to know the appeals process. ...
  5. Maintain records on disputed claims. ...
  6. Remember that help is available.

Can you bill a patient for a denied claim? ›

Whether or not you can bill a patient after an insurer denies a claim depends on a variety of factors, the first being whether you're providing emergency care or you're an out-of-network provider offering care at an in-network facility.

What is the burden of proof for subrogation? ›

Whether a claim is large or small – the burden is the same. The subrogated carrier has the burden of proving: (1) that the defendant was negligent (or that a product was defective); (2) that this negligence proximately caused the damages which the carrier paid for; and (3) the amount and nature of those damages.

How to defend against subrogation? ›

defenses to defeat an insurer's subrogation rights, including asserting that the statute of limitations has run or that a valid waiver of subrogation exists or other limitations of liability. Additionally, defense counsel may contest the amount and measure of recoverable damages.

What is estoppel in insurance? ›

In summary, equitable estoppel, within the realm of insurance and beyond, refers to a legal principle that prohibits a party from taking advantage of their own representations or actions to the detriment of another party. It is a doctrine that seeks to uphold fairness and prevent unjust outcomes in legal disputes.

What are force majeure clauses? ›

A "force majeure" clause (French for "superior force") is a contract provision that relieves the parties from performing their contractual obligations when certain circ*mstances beyond their control arise, making performance inadvisable, commercially impracticable, illegal, or impossible.

What is the act of nature clause? ›

Any accident that is not under human control, influence, or human involvement, and is caused purely by the direct, individual action of natural forces, and could not have been avoided by foresight, an appropriate degree of care or effort, or the use of any instrument, is considered to be due to act of nature.

What do you mean by force majeure? ›

Force majeure is a French term that literally means “greater force.” It is related to the concept of an act of God, an event for which no party can be held accountable, such as a hurricane or a tornado. However, force majeure also encompasses human actions, such as armed conflict.

How to argue with insurance companies? ›

You may ask your insurance company to conduct a full and fair review of its decision. If the case is urgent, your insurance company must speed up this process. External review: You have the right to take your appeal to an independent third party for review. This is called an external review.

How to argue an insurance claim? ›

Once you've compiled evidence to support your case, submit an appeal in writing to your insurance company. Explain your point of view, include supporting documentation, and request that the adjuster review the claim.

What is the legal action against the insurer condition? ›

Legal action against insurer is a provision in most standard insurance coverage forms that imposes certain limitations on an insured's right to sue the insurer for enforcement of the policy.

What are the reasons for claim denial and how can you correct them? ›

Six common reasons for denied claims
  • Timely filing. Each payer defines its own time frame during which a claim must be submitted to be considered for payment. ...
  • Invalid subscriber identification. ...
  • Noncovered services. ...
  • Bundled services. ...
  • Incorrect use of modifiers. ...
  • Data discrepancies.

What is a typical reason for a denied claim? ›

In a claim denial letter, an insurance company may explain that the claim was rejected due to a technicality. This could mean an error made on the claim paperwork, such as missing important information. It could also mean that you filed your claim too late and missed the insurance company's deadline.

How successful are insurance appeals? ›

The potential of having your appeal approved is the most compelling reason for pursuing it—more than 50 percent of appeals of denials for coverage or reimbursem*nt are ultimately successful. This percentage could be even higher if you have an employer plan that is self-insured.

How to write an appeal for insurance claim denial? ›

How to write an appeal letter to insurance company appeals departments
  1. Step 1: Gather Relevant Information. ...
  2. Step 2: Organize Your Information. ...
  3. Step 3: Write a Polite and Professional Letter. ...
  4. Step 4: Include Supporting Documentation. ...
  5. Step 5: Explain the Error or Omission. ...
  6. Step 6: Request a Review. ...
  7. Step 7: Conclude the Letter.
Feb 15, 2024

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