Before we canlook at your complaint, you mustcomplain to the organisation involved and giveit a chance to sort out your problem. These tips will helpmake thatprocess easierfor you and the person dealing with your complaint.
Some organisations encourage you to tell them about your issue before making a formal complaint. This could be the quickest way to sort out your issue, but you can go straight to a formal complaint if you want.
Complain to the organisation as soon as possible. It is easier to remember the details. And there might be a time limit to make your complaint.
If you are not satisfied with the organisation’s first response to your complaint, you might be able to take your complaint to a second stage. Again, do this as soon as possible and explain why you are not happy with the first response.
Make checks
Make sure you are complaining to the right organisation and the right department within the organisation. Usually, the head of the department that you are complaining about is a good person to complain to.
Tell them it’s a complaint
Tell them straight away this is a complaint. Say you want to put it through the complaints procedure. Ask for details of the complaints procedure and find out who will be handling your complaint.
Put it in writing
It is helpful if you can put your complaint in writing. If you don’t feel comfortable doing that, you could ask a friend, carer, family member or an organisation like Citizens Advice to help you. Write ‘complaint’ at the top of your letter or email, so there can be no doubt.
Be clear and brief
Cover all the relevant points but be as brief as you can. Avoid writing long letters or emails – you might feel the need to write in great detail but usually this is not required.
Make it easy to read by using numbered lists and headings to highlight the important issues.
Give your contact telephone and email details, as well as your address. Then, if the person dealing with the complaint needs more information, they can contact you and ask.
Provide evidence
Send copies of relevant documents – but only those that will help the complaint officer understand your complaint or give evidence to support it. Make sure you keep the original documents yourself.
Keep notes of any telephone calls about the complaint, including the name of the person you spoke to. This may be helpful later.
Check it through
Get family or friends to read your complaint before you send it – if they can’t understand it then the person you send it to is likely to struggle too.
Be clear about what you want
Explain clearly what you hope to achieve by complaining. But be realistic. Your request needs to be fair and in line with the problems you have had.
Be polite
Whether writing or speaking to a complaint officer, try to remain polite and calm.
Be assertive, not aggressive. Your experience of making a complaint is likely to be more productive if you calmly discuss the issues with the complaint officer. Getting angry often makes the complaint process more difficult for everyone and doesn’t lead to a better outcome.
Respond appropriately
Respond appropriately, if you are asked to. Read any letters and documents that are sent to you. If you cannot reply within the stated timescale, tell the complaint officer why and ask for more time.
Be patient
It might take some time for your complaint to be looked at. Don’t be afraid to chase politely if nothing seems to be happening to progress matters.
How do I complain? We are committed to making our service easy to use for everyone. If you have an online account you can complain about our service that way. To do this you need to download and use our complaint form from Complaints about our service.
The Ombudsman can investigate complaints made by or on behalf of members of the public. This includes not just complaints from individuals but also groups of people and a wide range of organisations.
Before you send your final response to the complainant, make sure it is as good a response as you would like to receive yourself. Clearly set out the issues the complainant raised and what they want to achieve by complaining. Use language that is empathetic and that the complainant can understand.
The most common causes of complaints to the Legal Ombudsman are: delay or failure to progress. failure to advise or poor advice. failure to follow instructions.
If you have information that may indicate improper governmental activities in a city agency or by a city employee or public official, we suggest that you submit your complaint to the district attorney or grand jury in the county where the action has occurred.
What Can an Ombudsman Do? Staff and volunteers of the local programs identify, investigate, and resolve complaints made by, or on behalf of, residents.
The Service Complaints Ombudsman provides independent and impartial scrutiny of the handling of service complaints made by members of the UK armed forces.
Introduction: My name is Mrs. Angelic Larkin, I am a cute, charming, funny, determined, inexpensive, joyous, cheerful person who loves writing and wants to share my knowledge and understanding with you.
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